Support
Have a question or something not working? We’re here.
In the app
Open a support ticket in AURA and follow our replies there.
Profile → Settings → Support → Contact Support
Write to us
Can’t open the app? You can also email us.
[email protected]Deleting your account and data
Yes. In the app, go to Settings → Delete Account to delete your account and related data.
This permanently removes your profile, matches, and conversations.
Questions
Do I need a phone number to start?
No phone number required. No social account connection required. Your contacts are never uploaded. No ads.
How is compatibility assessed?
AURA’s AI-powered compatibility system compares the information both people choose to share across multiple dimensions, assesses potential compatibility, and explains the areas that may bring you together.
Does AURA decide for me?
AURA does not decide for you. It provides explainable compatibility insights to help you choose more consciously. The assessment is based on the information you provide; accurate, up-to-date answers lead to more meaningful insights.
Who can message me?
Messaging opens only when both people choose each other. No unsolicited messages. No one-sided pressure.
Can other people see my location?
Your exact location is not shown to other users. Your live location is not shown.
Can I delete my account and data?
Yes. In the app, go to Settings → Delete Account to delete your account and related data.
Where is AURA available?
AURA’s first focus is Bali. It is designed to help adults who live in Bali or spend time on the island build more conscious and meaningful connections without giving up their privacy.
Which devices can I use?
AURA is on the App Store for iPhone, iPad, Mac and Apple Watch, and on Google Play for Android phones, Android tablets and Wear OS watches.
