Support
We’re here to help
Contact Support
For help with your Aura account, to report an issue, or for any other enquiry, please email us at [email protected].
What to Include in Your Request
To help us assist you as quickly as possible, please include:
- The email address associated with your Aura account
- A clear description of the issue or question
- Any relevant screenshots, if applicable
Response Times
Support requests are reviewed during business days. Safety-related reports are prioritized. We do our best to respond promptly, but cannot guarantee specific response times.
Common Topics
Account Deletion
To request deletion of your Aura account, please visit our Account Deletion page for instructions.
Privacy Enquiries
For questions about how Aura handles your information, please review our Privacy Policy and Privacy Choices page. For further enquiries, contact us at [email protected].
Safety Reports
If you need to report a safety concern, please visit our Safety Center for guidance. For urgent safety reports, email [email protected] with “Safety Report” in the subject line.
Subscriptions
Aura subscriptions are managed through the Apple App Store or Google Play Store. To manage or cancel a subscription, please use the subscription settings in your device’s app store.